Orders, Shipping & Returns
The order processing time is counted from the date we receive your payment until the shipment of your product. Processing times vary depending on the chosen product type. If you need your item sooner, we recommend selecting the “Express Service” option during the configuration process.
Order Processing Time
- Canvas Prints: 2 working days
- Wallpapers & Wall Murals: 2 working days
- Decorative Pinboards: 2 working days
- Acrylic Prints: 2 working days
- Room Dividers: 5 working days
- Paint By Numbers Kits: 2 working days
- Posters: 2 working days
The estimated delivery time for the United Kingdom is approximately 4-5 working days.
Returns Policy
We pride ourselves on delivering products that meet our customers’ expectations. However, if you are unsatisfied with your order, we offer a 14-day return policy.
Return Eligibility
- The item must be unused, sealed, and in its original condition and packaging.
- Return requests must be made within 14 days of receiving your item.
- Returns outside the 14-day window will not be accepted.
How to Initiate a Return
- Visit our contact page: myWalls.co/contact.
- Fill out the contact form with your order number and the reason for the return.
- We will email you a return label within 48 hours.
- Package your item securely and attach the provided return label.
- Drop off the parcel at the indicated location or arrange for collection as instructed.
Tip: Once you’ve sent the package, reply to the email that provided the return label to let us know it’s on its way.
Returns Address:
artgeist Sp. z o.o.
ul. Stargardzka 2a
54-156 Wroclaw, Poland
Tel: +44 208 089 0560
Email: info@bimago.com
Return Shipping Fees
Return shipping fees apply to all returns unless the product arrived damaged or incorrect. Fees are deducted from your refund and are based on the parcel type:
| Parcel Type | Return Method | Cost per Item |
|---|---|---|
| Room Dividers | Collection | £12.95 |
| Everything Else | Collection/Drop-off | £9.95 |
*Shipping fees may vary based on location and carrier availability.*
Refund Process
- Refunds are processed within 3-5 business days after we receive the returned item.
- Refunds will be issued to the original payment method used for the purchase.
- Original shipping fees are non-refundable unless the product is faulty or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or if you received the wrong product:
- Email us at contact@mywalls.co with your order number and photos of the issue.
- Our team will assess the claim and arrange for a replacement or refund if applicable.
Non-Returnable Items
- Custom-made or personalised items
- Clearance or final sale items
- Items marked as non-returnable at checkout
Holiday Return Extension
To provide added flexibility during the holiday season, we extend our return window:
- Purchases made between 1 November and 31 December can be returned until 31 January.
Return Address Changes
If you need to change the return address after initiating a return, email us at contact@mywalls.co. If the parcel has already been dispatched, changes may not be possible.
FAQs
Can I exchange my item for something else?
No, we don’t offer direct exchanges. Please return the item and place a new order.
Can I cancel my return request?
Yes, you can cancel your return request unless the item has already been dispatched.
What if my item is too large for standard carriers?
For oversized items, we will arrange special collection services with applicable fees.
How do refunds work for partial returns?
Refunds for partial returns are calculated based on the item’s value relative to the entire order.
Still have questions?
Contact us at contact@mywalls.co – we’re happy to help!
Thank you for choosing myWalls.co for your home décor needs!