ORDER PROCESSING TIME
The order processing time is counted from the date of the reception of the payment until the shipment of the product. It depends on the chosen product type. If it’s important to you to have your item sent as soon as possible, we recommend the „Express service” option (you can choose it during the configuration process).
Canvas print – 2 working days;
Wallpapers & Wall Murals – 2 working days;
Decorative pinboards – 2 working days;
Acrylic Prints – 2 working days;
Room Dividers – 5 working days;
Paint By Numbers Kits – 2 working days;
Posters – 2 working days;
The delivery time for United Kingdom is of about 4-5 working days.
OUR RETURNS POLICY
We pride ourselves on ensuring our products are made and packaged with the utmost care, but we understand that sometimes returns are necessary.
At myWalls.co, we offer a 14 day return policy to our customers. If more than 14 days have passed since your purchase, we unfortunately can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be sealed, unopened and returned within the 14 day window indicated above.
If you need to initiate a return, please do so here: https://mywalls.co/contact
You will have 14 days from the time you receive the return label to send the items back to us. Return labels not returned past 14 days will be voided.
To expedite the refund process, once you have posted the package you can simply reply to the email that provided the return slip and let us know you have sent the items back.
OUR RETURNS GUARANTEE FOR CERTAIN PRODUCTS
Our returns address is the one from your parcel.
artgeist Sp. z o. o.
ul. Stargardzka 2a
tel.: +44 208 089 0560
e-mail: [email protected]
Contact Email: [email protected]
Refunds will be processed once we receive the products back. This policy applies once per product.
For all products sold without a money-back guarantee, returns and refunds are only permitted if the product arrives to you in a damaged condition (e.g., a broken bottle) or the product is not the product that you ordered over the Website. Simply contact us using the information above and we will determine whether you qualify for a return and refund.